Return & Refund Policy

Thanks for shopping at Glowming. By placing an order or making a purchase at Glowming, you agree to the terms set forth below along with Glowming's Privacy Policy.

At Glowming we commit ourselves to serve our customers with the best quality products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. Minor damages to outer packaging may occasionally occur during transit but do not affect the quality of your products, which are safely sealed in strong sachets.

• Glowming or "we", "us" or "our": refers to Glowming South Africa.
• Services: refers to the services and products provided by and sold by Glowming.
• Customer: refers to a person, company or organisation that makes use of Glowming services, also referred to as "you" in the context of this policy.

In terms of the Consumer Protection Act (CPA), customers may return Glowming pouches within 7 (seven) days of receipt for a refund or exchange.

• The returned pouches must be in their original condition: sealed and unopened.
• Goods returned must be received by Glowming within 30 (thirty) days of receipt by the customer.
• Refunds will be processed within 10 (ten) business days of approval and paid back to the card or account used to make the original purchase.

Please note that return shipping costs are not covered by Glowming and remain the customer's responsibility, even where the original order qualified for free delivery.

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

When ordering through a third-party platform, you agree to the terms set out by that platform for returns, refunds and replacements. Terms and conditions set out by third-party platforms are outside the control of Glowming.

We may from time to time update, amend or make changes to this document so that it accurately reflects our service and policies. Unless otherwise required by law, those changes will be prominently posted here. If you continue to use the service after changes are posted, you will be bound by the updated terms. Should you not agree with any current or updated terms, you should not use the services.

If, for any reason, you are not completely satisfied with any products or services that we provide, please do not hesitate to contact us and we will address any issues you may have.

Email us at: contact@glowming.co.za