Return & Refund Policy

Return & Refund Policy
Updated on 17 September 2025

Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Glowming, that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Glowming Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Glowming and use the services.
Service: refers to the service provided by Glowming as described in the relative terms (if available) and on this platform.
Website: Glowming’s site, which can be accessed via this URL: www.glowming.co.za

You: a person or entity that is registered with Glowming to use the Services.

 

Thanks for shopping at Glowming. We appreciate the fact that you like to buy our premium, all natural products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Glowming. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Glowming, you agree to the terms set forth below along with Glowming’s Privacy Policy.

At Glowming we commit ourselves to serve our customers with the best quality products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. Our products travel across land and sea to get to you and therefore minor damages to the outer packaging may occur. However, this does not affect the quality of your products which are safely sealed in strong sachets.

Return & Refund Policy
In terms of the CPA, consumers may return Glowming pouches within 7 (seven) days of receipt for a refund or exchange. The returned pouches must be in their original condition, sealed and unopened. Goods returned must be received by Glowming within 30 (thirty) days of receipt by the customer. Refunds will be processed within 10 (ten) business days of approval and paid back to the card or account which was used to make the original purchase

 

Shipping
Glowming is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.

Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Ordering through 3rd party platform
When ordering through a 3rd party platform you agree to the terms set out through that platform for returns, refunds, replacements. Terms and conditions set out by 3rd party platforms are out of our control.

Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not wish to agree to this or any updated Return & Refund Policy, you may delete your account.

Contact Us
If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: contact@glowming.co.za